.. servicenow.itsm.problem_task_info_module: problem_task_info -- List ServiceNow problem tasks ================================================== Retrieve information about ServiceNow problem tasks. For more information, refer to the ServiceNow problem management documentation at https://docs.servicenow.com/bundle/paris-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html. .. versionadded:: 1.3.0 Examples -------- .. code-block:: yaml+jinja - name: Retrieve all problem tasks servicenow.itsm.problem_task_info: register: result - name: Retrieve a specific problem task by its sys_id servicenow.itsm.problem_task_info: sys_id: 471bfbc7a9fe198101e77a3e10e5d47f register: result - name: Retrieve problem tasks by number servicenow.itsm.problem_task_info: number: PTASK0007601 register: result - name: Retrieve problem tasks that do not contain SAP in its short description servicenow.itsm.problem_task_info: query: - short_description: NOT LIKE SAP register: result - name: Retrieve new problem tasks assigned to abel.tuter or bertie.luby servicenow.itsm.problem_task_info: query: - state: = new assigned_to: = abel.tuter - state: = new assigned_to: = bertie.luby See Also -------- .. seealso:: - :ref:`modules/servicenow.itsm.problem_task_module` - :ref:`modules/servicenow.itsm.problem_module` - :ref:`modules/servicenow.itsm.problem_info_module` Parameters ---------- instance (optional) ServiceNow instance information. | **type**: dict client_id (optional) ID of the client application used for OAuth authentication. If not set, the value of the ``SN_CLIENT_ID`` environment variable will be used. If provided, it requires *client_secret*. | **type**: str client_secret (optional) Secret associated with *client_id*. Used for OAuth authentication. If not set, the value of the ``SN_CLIENT_SECRET`` environment variable will be used. If provided, it requires *client_id*. | **type**: str grant_type (optional) Grant type used for OAuth authentication. If not set, the value of the ``SN_GRANT_TYPE`` environment variable will be used. | **type**: str | **default**: password | **choices**: password, refresh_token host (required) The ServiceNow host name. If not set, the value of the ``SN_HOST`` environment variable will be used. | **type**: str password (optional) Password used for authentication. If not set, the value of the ``SN_PASSWORD`` environment variable will be used. Required when using basic authentication or when *grant_type=password*. | **type**: str refresh_token (optional) Refresh token used for OAuth authentication. If not set, the value of the ``SN_REFRESH_TOKEN`` environment variable will be used. Required when *grant_type=refresh_token*. | **type**: str timeout (optional) Timeout in seconds for the connection with the ServiceNow instance. If not set, the value of the ``SN_TIMEOUT`` environment variable will be used. | **type**: float username (optional) Username used for authentication. If not set, the value of the ``SN_USERNAME`` environment variable will be used. Required when using basic authentication or when *grant_type=password*. | **type**: str number (optional) Number of the record to retrieve. Note that contrary to *sys_id*, *number* may not uniquely identify a record. | **type**: str query (optional) Provides a set of operators for use with filters, condition builders, and encoded queries. The data type of a field determines what operators are available for it. Refer to the ServiceNow Available Filters Queries documentation at https://docs.servicenow.com/bundle/quebec-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html. | **type**: list sys_id (optional) Unique identifier of the record to retrieve. | **type**: str Return Values ------------- records A list of problem records. **sample**: .. code-block:: yaml - active: 'true' activity_due: '' additional_assignee_list: '' approval: not requested approval_history: '' approval_set: '' assigned_to: 7e3bbb173b331300ad3cc9bb34efc4a8 assignment_group: '' business_duration: '' business_service: '' calendar_duration: '' cause_code: '' cause_notes: '' close_code: '' close_notes: '' closed_at: '' closed_by: '' cmdb_ci: 26da329f0a0a0bb400f69d8159bc753d comments: '' comments_and_work_notes: '' company: '' contact_type: '' contract: '' correlation_display: '' correlation_id: '' delivery_plan: '' delivery_task: '' description: '' due_date: '' escalation: '0' expected_start: '' fix_notes: '' follow_up: '' group_list: '' impact: low knowledge: 'false' location: '' made_sla: 'true' number: PTASK0010005 opened_at: '2020-12-17 10:21:49' opened_by: d3dbbf173b331300ad3cc9bb34efc466 order: '' other_reason: '' parent: '' priority: '2' problem: d7296d02c0a801670085e737da016e70 problem_task_type: rca reassignment_count: '0' reopen_count: '1' reopened_at: '2020-12-17 10:23:10' reopened_by: 6816f79cc0a8016401c5a33be04be441 route_reason: '' service_offering: '' short_description: SAP outage, please investigate the cause sla_due: '' started_at: '2020-12-17 10:23:14' started_by: 6816f79cc0a8016401c5a33be04be441 state: '154' sys_class_name: problem_task sys_created_by: admin sys_created_on: '2020-12-17 10:22:25' sys_domain: global sys_domain_path: / sys_id: 5f6bec57531063004247ddeeff7b1216 sys_mod_count: '5' sys_tags: '' sys_updated_by: admin sys_updated_on: '2020-12-17 10:27:14' task_effective_number: PTASK0010005 time_worked: '' universal_request: '' upon_approval: proceed upon_reject: cancel urgency: low user_input: '' vendor: '' watch_list: '' work_end: '' work_notes: '' work_notes_list: '' work_start: '' workaround: ''